In most cases, when you enter the radiology department, there are certain things you should expect:
- Prompt service. All sorts of things happen in radiology, including equipment failures, emergency cases, and other unavoidable tragedies, but your appointment should be keptor you should receive a satisfactory explanation as to why it cannot be kept. Once your test has begun, it should be completed in the shortest time possible, and you should be allowed to go home or back to your hospital room.
- Courteous service. You should be treated with respect during your care in the radiology department (and throughout the hospital, for that matter). Increased costs, diminished reimbursements, and employee shortages should not compromise courteous, professional service.
- Privacy. Hospital gowns and sheets should be provided and doors should be kept closed whenever possible. All staff members involved in the test should be introduced to you. If a medical student is present, you should be asked permission for that person to be in attendance.
- Confidentiality. Patient information should be protected at all times.
- Informed consent. Most tests involve some degree of riskyou should be informed of all risks and possible alternatives before undergoing the test.
- The right to ask questions. You are entitled to have your questions about your treatment answered.
- Pain control. If you are in pain, tell the technician or your radiologist.
- Results in a timely manner. In most cases, radiology reports are completed within 2448 hours (less for urgent tests, of course).
Updated by Remedy Health Media